CFPB Complaint

CONTRACT CALLERS INC – CFPB Complaint 2017-06-15

Consumer Complaint Submission

Date Received: 2017-06-15

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a notice in regards to a debt that was sold/transferred from XXXX XXXX to CCI C ontract Callers Inc, I called within the required time to advise that I am disputing this debt and was told by a XXXX XXXX that they have up to 30 days to send me information regarding this debt as it will affect my credit. I advised the that I do not need anything negative on my credit as I am purchasing a home and again dispute this debt. I spoke with the representative on XXXX / XXXX / XXXX @ XXXX XXXX . I received a credit alert this morning advising that my score is now adversely affected and the company that has placed a collections account and dropping my XXXX score XXXX points XXXX . Either this company sold this account not wanting to deal with a dispute or XXXX is their parent company. They need to remove this negative item from my credit report and legally follow the processes in place for disputes.


State/Zip: VA 233XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2533142

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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