Prime Solutions – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

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See also  Prime Solutions - Consumer Complaint - June 17, 2019

53 thoughts on “Prime Solutions – Scam, Complaint, Review, or Praise?”

      • Hello, I did attempt to sue Prime Solutions but I cannot sue a mailbox in Cockeysville, Md.
        No-one will give me the name of the administrative rep for the co. I was given an address in Calif and told to talk to their legal dept. They do not answer.

        • According to the State of Maryland, the registered agent to send such notices is:
          7 ST. PAUL STREET
          SUITE 820
          BALTIMORE MD 21202

        • I’m going thru this as well. There was a class action lawsuit and they paid out over $210,000 by court order. I was not aware of this until today, trying to figure out how to get my $ back too. They are on the BBB website with a California address. They have over 45 complaints and their responses are absolute lies. Disgusting. Could contact me if you hear of anything else.

        • Please keep me posted. I’m in California. They have a California address. Look at the BBB for more info. They’ve got 45 complaints and their responses are lies and heartless.

          • Hello. This info is very new. I did not know that they were in a class action lawsuit! Do you happen to know the names involved in the lawsuit. I would have left in haste into that courtroom!
            I was given an address in Calif I called and left a message with their legal dept. Noone called me back!
            How did you find out that they are in Calif? what name do they go under? Steve Rhodes just recently sent a link with the resident agent’s name. Is it correct? Thanks for your response.

          • Hedy Tasbas, cannot reply to your post directly for some reason. Here’s the info on their whereabouts. Contact Information
            520 Mendocino Ave STE 330
            Santa Rosa, CA 95401-5255
            Email this Business
            (888) 689-4637
            BBB Rating & Accreditation
            BBB rating
            I wish I could attach the lawsuit information. But Google prime solutions lawsuit MD and you should be able to find it. I’ve also reached out to MyFileStatus the 3rd party that was step 3 of the process & they had no idea Prime was a fraudulent company illegally working out of MD.

  1. If you are looking to Prime Solutions to clean up your credit, my advice is to RUN AWAY!!!!! I hired them in 2014 to help me with credit card debt coming out of a divorce. They charged me $320 a month for 16 months and as I type this right now, they have not done ONE thing to help my situation. I ended up getting taken to court by one credit card company and they have not helped in any way with the other two companies seven years later. I get a call about every six months and they say they have sent some documentation to the credit card companies yet NOTHING ever happens. This is a scam for sure. Save yourself the money and the headaches by not using them.

  2. Prime Solutions guaranteed me that my credit would be repaired. I have paid them over $7,000. And they have done nothing.
    Obviously is a pretty good scam company That only thing they is have patience.
    Is anyone still with this company?

  3. I’m currently dealing with these bottom feeders. After five years they want to give me a refund as quick as possible and clean their hands. Is anyone else fighting this battle?

  4. Hello. My friend was served by a creditcard company which prime solution had helped her. I am looking for the number of prime solution so we can call them up. If anyone still have it please comment it. Thank you

    • Hello Daphney, there is no way Prime Solutions will help. Max. they might return couple hundred dollars and ask to work with a law firm in their contact. Then, law firm will charge from $800 to $1,200 to negotiate with Credit Card Company (or their law representative) to settle balance on the account (which is typically close to 75% of the balance). Look for statute of limitation on your state and hire a private attorney. If your friend’s statute of limitation is already expired, then defend the case (you will more than 95% succeed). Working with them will cost more money then hiring an attorney.

  5. I am seriously working on suing this company. Does anyone know who the corporate certified agent is? This person is the one who represents Prime Solutions and manages the lawsuit or at least communicates to the higher ups! Send me your info and maybe we can all join in and file!

  6. I read all your comments and the same thing is happening to me. How do we get our money back or bring them to court?

    • Have you done this?! Class action settlement of over $210,000 was paid out. I had no idea. I need my $$ back. I’m in California

  7. I really wish I had looked into Prime Solutions before doing any business with them. They claim to clear your debt but after 3 years of working with Prime Solutions I am being sued by 2 creditors that Prime Solutions claimed had been cleared and taken off my credit report but I continued seeing them on my credit report. My credit is very low and now I have to work on my own to build it back up in order to buy a home. If you are considering Prime Solutions do not work with them, they tell you to stop making payments but that is where I went wrong. If I would have called the credit card companies I may have been able to work something out and I would not be in this situation.

  8. Prime Solution advertisement of debt validation is scam. I started program on December 2015 and they assured me of credit back in normal within 2 years which never happened. I ruined my credit from top to the lowest and even did not qualify for mortgage. Currently, I am paying 5.5% interest on my mortgage. Because of financial difficulty, I was blind and followed whatever direction they provided (stop making payment) but I am here today with ruined credit. Couple of creditors/collection agencies sued and there was not any help at all. I ended up settlement for one and consulted with attorney for face the second one. They had a good review in BBB so I trusted them but did not know companies are allowed to do business with Scam advertisement. I got my money back after a long battle from them but in a heavy costs. It would be food if we can file a civil lawsuit (not sure) against their malicious practices and falsely misguiding consumers.

  9. I have also been victimized by Prime Solutions. They explained now that i am complaining about them having done nothing and making things worse for me that they are not a debt relief service which has to follow rules. They did none of this.
    I would like to tell you all that the remaining debts that you believe have been charged off are debts and inerest still accumulating.!

  10. Prime Solutions have gotten me involved into the court system. Now my whole life is working at the court house and keeping track of my court dates. They forced me to file Chapter 13. I have been dealing with Prime Solutions now for three years. My credit score is the lowest in my life and I have no faith they will meet there promise to restore my credit. SCAM! SCAM! SCAM!

    • If he is being sued the only way to obtain legal advice would be to meet with an attorney who is licensed in the state he lives in. Do not ignore the suit or he will lose by default.

  11. My son is using Prime Solutions paying monthly payment. On his credit report all is debt is charged off, but a creditor is suing him. How can they di this? Prime Solution is saying he will have to pay the debt. What did Prime Solution do?

  12. After reading these other complaints about PS, I am really starting to worry. I have paid them over $24,000 over a two year period. I am still receiving letters from third party interests , so my debt is still
    Outstanding. My calls to them are few and far between. Suppose to keep in touch with me if any new details come up. Now I’m really worried as I guess I should be.
    Hope I’m wrong and that they will follow through. ????

  13. Do not use Prime Solutions!! They are a fraud!! Promised to help my friend and took the payments she should have been sending to the credit card company. They promised to take care of everything. She ended up loosing over 5,000.00 to Prime Solutions and also getting sued from the credit card company for non-payments. They just take your money and do nothing!!!

  14. This is Debt Dismissal, Debt Validation, Document prep company. Its all the same service just using different names. They charge 31% of the debt as upfront fees. They mail letters to people.

    When you call, its an answering service, if you provide the letter reference ID, they will send a message to someone to call you back. Once give the letter reference ID, transfers you to another person that claims to be Validify.net who claims they enroll people in debt mgmt programs. They enroll with Prime Solutions (primedocuments.com),

    This company claims their attorneys will get the debt dismissed because a creditor cant validate the debt. If the creditor does validate the debt, they will instead settle the debt.

    You quit paying your bills and instead pay your payments to the attorney trust account. This is really towards fees.

    When you dispute debt with the original creditor, they CAN prove the debt is valid and almost always immediately sue the customer.

    The hope is that the account will fall 6 months behind, get sold to a debt buyer, and then they dispute the debt with the buyer. Hoping the original creditor did not pass on the proper documents to validate the debt. Original creditors almost always pass on all supporting documents when selling debt.

    The debt buyer or collector WILL be able to validate the debt. Only in a rare occasion would a creditor not pass on supporting validation documents.

    When the debt comes back as validated, the “debt dismissal attorney” will flip the customer over to the standard debt settlement program, but with upfront fee of 31% where the first 12-18 payments will go to the retainer.

    • Interesting comment. I’ve also heard “Their pitch is that after about 90 days of non-payment on a card, the credit card company sells the debt to a collection company.  But they are legally prohibited from also including personal information and the signed CC contract.  Actify says they demand to see that legal information.  If no reply (they say in 95% of the cases), they demand the debt collector drop the file, and the 3 credit companies remove the debt.  They call this an “invalidated debt.”

      It’s unclear if the consumer misheard all of that or the sales person just made it all up. Makes no sense.


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