CFPB Complaint

TENET HEALTHCARE CORPORATION – CFPB Complaint ID 2651960

Consumer Complaint Submission

Date Received: 2017-08-28T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was admitted to the ER at XXXX XXXX XXXX HOSPITAL on XX/XX/XXXX. After being there approximately 1 hour, they discharged me stating I had a XXXX and nothing could be done. Eventually I received an ER bill in excess of {$5000.00}. When I applied for XXXX through the ‘brand new ‘ ( at the time ) XXXX XXXX healthcare exchange, a number of problems occurred outside my control with the system and it ‘s implementation. Eventually, XXXX corrected the errors and said they would pay for my bill. By the time they admitted to their mistake, the hospital sent my bill to a collection agency.

I contacted the collection agency with a Eligibility Letter of Authorization dated XX/XX/XXXX where they told me they ” could not send paper bills ” and ” tried to charge XXXX electronically but were denied. ” They requested that I, as the consumer, bill XXXX directly and just pay them with my own money as I could be reimbursed by XXXX. This I know is not true. They are refusing to use the actual way to pay the bill.

Company: TENET HEALTHCARE CORPORATION

State/Zip: CA 934XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2651960

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