Date Received: 2017-12-22T00:00:00
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XXXX XXXX is attempting to collect a debt that is not mine. Possibly fraudulent account I have disputed this debt which was never validated as per the guidelines of the FCRA and FDCPA. This account should not be reported until credible information is obtained such as a contract bearing my signature assuming debt, a itemized copy of the bill reflecting how the balance was calculated, and confirmation that this collection agency has bought the debt or was assigned the debt and have a legal right to collect it from me under my jurisdiction and statutory rights. Please help me resolve this matter quickly and efficiently before any further damages are obtained.
Company: Receivables Performance Management, LLC
State/Zip: NC 274XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2763003
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.