CFPB Complaint

ONLINE Information Services, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-01-09T00:00:00

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received the attached collection bill ( Account # XXXX ). I was very confused by this bill as the Creditor ( XXXX XXXX XXXX ) did not match the name of the imaging center I received a XXXX XXXX on XX/XX/XXXX. I have never been to XXXX medical center. Additionally, I had never received a bill from the imaging center for this date of service.

The name of the imaging center I visited on XX/XX/XXXX : XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX To confirm, in my insurance records, I had received a XXXX XXXX at this same location on XX/XX/XXXX, however the exact same Imaging Center is listed under a different name. Please see screen shot attached from my insurance claim files. The same imaging center mentioned previously is listed under 2 names with different amounts for a XXXX ultra sound : XX/XX/XXXX : ” XXXX XXXX XXXX ” XX/XX/XXXX : ” XXXX XXXX ” I was further confused by the name ” XXXX XXXX ” I received a XXXX XXXX from a tech who was female and her name was not XXXX XXXX.

Since I received this collections bill in XXXX, I have been going back and forth via phone between the collections company, the imaging center, my insurance and my physician. The billing department from the XXXX XXXX XXXX insisted I have a {$0.00} balance even though I explained to them I was there on XX/XX/XXXX they have no record of it. I had them send me my account summary for reference also attached. I explained all of this to the collections company and told them I was very confused about who is billing me. I was told verbatim ” Good luck honey it happens every day ”. I then asked them if they could send me or have the company who is billing me send me an itemized statement explaining the charges. They said they would try, and that was a month ago. I now have a derogatory mark on my credit report due to this nonsense. Reaching out to CFPB is my last resort. I refuse to pay money to a collections agency or imaging center when they do n’t even have a record of why I am being charged.

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The second part to this complaint is in regard to the XXXX I had received. My doctor ordered a XXXX XXXX when I thought I may have had a XXXX When I arrived in the imaging room, the female tech told me a XXXX XXXX is the wrong prescription for a XXXX it should be a XXXX XXXX XXXX. I asked the tech what to do and she said she will do the test anyway because the doctor must have some reason to perform a XXXX XXXX. I found out from my doctor ‘s office later on, the tech at that time should have called my doctor and confirmed this was the right test as it was incorrect. The doctors office has taken no responsibility for writing the wrong XXXX prescription for a XXXX.It was confirmed by a general surgeon whom my doctor referred me to, that it should have been a XXXX XXXX XXXX.

My doctors info is : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, NJ XXXX ( XXXX ) XXXX

Company: ONLINE Information Services, Inc.

State/Zip: NJ 077XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2776728

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