Date Received: 2018-04-11T00:00:00
Product: Mortgage debt
Issue: Took or threatened to take negative or legal action
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: We received a REINSTATEMENT CALCULATION letter on XX/XX/XXXX. We sent payment on XX/XX/XXXXovernight via certified mail and return receipt. The return receipt indicates that payment over $ 17K was received on XX/XX/XXXX.
We have called XXXX three times on different days always leaving a voicemail to the account manager at ext. XXXX.
As of today, we have not received any confirmation from Bank of America, N.A., that the payment has been posted to Account Number XXXX.
We made the payment under duress before the foreclosure sale as indicated in the attached letter. We were never previously notified that that there was a ” foreclosure sale ”. We do not understand.
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
State/Zip: MD 208XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2871213
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