CFPB Complaint

BANK OF THE WEST – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-04-03T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hello, My husband had been seriously ill and in XXXX for nearly a month and sadly XXXX XXXX. At my husband ‘s XXXX XXXX, while our family is mourning our XXXX XXXX of our Husband, Father, Brother, Friend, the Bank of the West Branch Manager, XXXX XXXX, approached me, not to give his condolences but to ” demand that I make the payments current and the loan was past due ”. He continued on the say that it was my responsiblity to keep the loan payments current. Of course, I was in a state of shock that Bank of the West felt compelled to attend my husband ‘s XXXX XXXX to ” demand payment ”, XXXX XXXX, continued on with his comments for a few moments and left.
XXXX XXXX, Branch Manager and Bank of the West should be fined and XXXX XXXX should lose his position at Bank of the West for unfair harassment in attempts to collect a debt, unlawful conduct, trying to intimidate me on the day of my husband ‘s XXXX XXXX and protect my privacy as well as my families privacy at a time of our mourning.
Bank of the West should be ashamed of this type of behavior and harassment of a widow and her family during our time of mourning.

Company: BANK OF THE WEST

State/Zip: CA 953XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2862988

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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