Altisource Portfolio Solutions, S.à r.l. – CFPB Complaint 2018-07-28

Date Received: 2018-07-28

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am a XXXX Veteran and I am/was a customer of XXXX XXXX XXXX ( XXXX ) home warranty paying {$53.00} a mo for coverage – Six ( 6 ) months ago I received a letter from XXXX reflecting that I was overdue for that months pmt – I have been signed up w/XXXX since moving into our home back in XX/XX/XXXX and had pmts set up on direct debit/electronic fund transfer to XXXX monthly for the {$53.00} pmt – I subsequently contacted XXXX to find out why my pmt was late as I have been on direct draft pmt for the last three yrs – I asked the XXXX rep what happened and they couldn’t give e an answer – I then received a second notice of overdue pmt for the second month in a row – with debit card information ( 16 didget number ) enclosed in the 2nd letter that was incorrect – I once again called XXXX and asked them what happened and that the debit card info on their 2nd letter was not mine – The next four months went by – my wife or I haven’t submitted a request for any type of services from XXXX – and now after six months have elapsed since receiving the 1st and 2nd past due notices form XXXX – we have now received a collection notice from XXXX XXXX XXXX. in XXXX XXXX IA which reflects we now owe {$160.00} and that it has to be paid w/in 30 days of the date on the credit collection agency of XX/XX/XXXX. Upon receipt of the collection notice I once again called XXXX and asked to speak to a supervisor – ( foreigner ) did not have command of the English language and did not attempt to resolve or even listed to my dilemma – and hung up the phone on me – I attempted a 2nd call – both calls in succession today the XX/XX/XXXX @ XXXX and XXXX XXXX – to no avail the rep would not allow me to speak to a supervisor the 2nd time I called and did not offer any assistance of any type or listen to my dilemma. I requested that both of today ‘s calls be annotated on my file and that I was reporting their company to the XXXX XXXX XXXX and what ever other agency I can report them to as a victim of their direct negligence to listen, assist, and resolve my billing discrepancy they are responsible for this mistake that XXXX we feel is directly responsible for – My wife has also contacted XXXX in trying to explain this same situation but was told that it is our responsibility to pay our debts – Our argument is that ” HOW DID OUR MONTHLY PAYMENTS GET STOPPED WITHOUT MY AUTHORIZATION OR REQUEST TO STOP? ” Then to receive past due notices without no explanation?

See also  Ability Recovery Services, LLC - CFPB Complaint ID 2877227

Company: Altisource Portfolio Solutions, S.à r.l.

State/Zip: NV 891XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2975462

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