CFPB Complaint


Consumer Complaint Submission

Date Received: 2018-09-18T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I logged on to my XXXX XXXX account today and saw a new account in collections. It was a different collection agency but the same account that had already been removed previously because I didn’t take it out. The new company is called XXXX XXXX XXXX who are collecting for XXXX XXXX. They say I opened the account in XX/XX/2017. Which I know for a fact wasn’t true because I wouldn’t open a new credit card account ( and wouldn’t be able to ) when I had lost my job and was being evicted. I call and they tell me that I bought new tires for my truck, which I didn’t. The only truck I have hasn’t run properly in five years, I am not putting thousand dollar tires on a truck I can’t use. It has already been removed as fraud, now they are just harassing me and putting it on each report over again, weeks before I buy my house as well!


State/Zip: WA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3021764

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  GVA Holdings, LLC - CFPB Complaint 2017-08-10

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