CFPB Complaint

Aargon Agency, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-09-18T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have a medical collection account placed on my credit report by Aargon Agency. They claim the original creditor is XXXX XXXX XXXX XXXX. I contacted XXXX XXXX and I was informed that they did not send anything to collections with Aargon Agency. I was informed to submit this complaint, and dispute directly with the collection agency. Well I attempted to make contact with this collection agency and and was never able to get anyone on the phone. I then sent a certified dispute letter per my attorney and the mail came back unable to deliver. The address is an address that is reporting under the creditor information. This medical debt does not belong to me and the original creditor states they DID NOT place a collection with this company. I’m unsure of what kind of company this is because I can’t seem to get anyone to explain this collection to me and why it’s being reported on my credit file.

Company: Aargon Agency, Inc.

State/Zip: SC

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3022253

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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