CFPB Complaint

NELNET, INC. – CFPB Complaint ID 3033562

Consumer Complaint Submission

Date Received: 2018-10-01T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Nelnet has now systemically and consistently demonstrated negligent and fraudulent practices.

Nelnet misapplied a {$30000.00} payment which caused great financial stress and hardship.

Since that time, Nelnet managers and advisers have consistently provided false and misleading information when I have asked for all my options to assist with repayment.

In the most recent incident occurring between XX/XX/18 – XX/XX/18, I called this shameful group to discuss options for repayment. I explained to this company that I have been filing applications for borrowers defense since I went to a ” for profit ” university who I charge made misleading statements regarding my job prospects, income prospects, and so forth. The manager, XXXX, said that Nelnet receives applications from borrow defense ” within 24 hours ”, which turned out to be a viscous lie. Another manager confirmed that Nelnet receives the request whenever the DOE sends them.

I explained to yet another manager that due to all of this, I have been homeless for the last 5 years. I explained my situation and she advised me to consolidate all my loans so I could qualify for a low income apartment grant. I was absolutely shocked and sickened to find out I could do this directly with the DOE. Further, Nelnet has lied when it said that my only other option was to put all loans on ” administrative forbearance ”. AT NO TIME did they tell me I could consolidate into an easier payment plans. Nelnet has consistently advised me that I am ONLY able to consolidate with PRIVATE lenders.

Nelnet did not at any time advise me that this was an option. Had I known this, I could have not been XXXX for the last 5 years, could have avoided massive interest assessment, and could have begun a reasonable repayment plan. Shame on Nelnet.

READ  ERC - CFPB Complaint ID 2990437

I have spoken with an attorney and, despite using what little money I have to stay warm and get food, I will use that money to take legal action against Nelnet if this issue is not resolved as soon as possible.

Company: NELNET, INC.

State/Zip: UT 840XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3033562

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