SYNCHRONY FINANCIAL - CFPB Complaint ID 3078174

Date Received: 2018-11-19T00:00:00

Product: Credit card debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX, XXXX XXXX made an agreement with me to take off a debt if I paid it in.

On XX/XX/XXXX, I paid the debt.

After checking my Credit Report, they neither notified XXXX/ XXXX XXXX of the debt being paid off, nor took it off my Credit report.

When I called XXXX XXXX, they told me it was not their responsibility to tell the Credit Agencies, nor XXXX XXXX that I paid the debt, But it is still there.

I am including both my letter and proof of payment.

Account name XXXX/XXXX Account number XXXX ….
Recent balance {$0.00} as of XX/XX/XXXX Date opened XX/XX/XXXX Status Closed. {$1200.00} written off.
XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX XXXX Address identification number XXXX Sold to XXXX XXXX Type Charge Card Terms NA Credit limit or original amount {$800.00} High balance {$1200.00} Monthly payment {$0.00} Recent payment amount {$100.00} Date of status XX/XX/XXXX First reported XX/XX/XXXX Responsibility Individual Comment Purchased by another lender.
Reinvestigation information This item remained unchanged from our processing of your dispute in XX/XX/XXXX.

Company: SYNCHRONY FINANCIAL

State/Zip: ME 04843

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3078174

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