Date Received: 2018-10-10T00:00:00
Product: Private student loan
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: This is about Key Bank private loans and XXXX the servicer.
I am a co-sign for a person ‘s loan. that person graduated from School about 11 years ago. I have not seen the person or talked to this person for 10 years now. This person has been paying the loan on time for 11 years and counting. I’ve asked for a co-signer release every year and got denied. I am trying to understand why is this such a hard thing to do for the loan servicers.
Company: KEYCORP
State/Zip: CA 945XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3041529
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