Ad Astra Recovery Services Inc – CFPB Complaint 2018-10-24

Date Received: 2018-10-24

Product: Payday loan debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I spoke with a representative at Ad Astra about planning to make a payment of {$50.00} a month and was told that my payment wasn’t enough. The representative was really rude and disrespectful. I failed to get the name of the representative. The company call me a lot and recently when I pick up the phone they hang up in my face. I am attempting to work out a payment plan with the company however my attempts have been unsuccessful. I am not negating my responsibility- I just experienced a financial hardship which caused me to get behind on my payment. The company calls me excessively from XXXX but fails to work with me with me yet harrasses me.

Company: Ad Astra Recovery Services Inc

State/Zip: TN 380XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3055519

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