Date Received: 2018-11-03T00:00:00.000
Product: Payday loan debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On XX/XX/2018, I received an email from my HR payroll department that a wage garnishment was submitted for payment. I called the HR department and was told that they had no idea who the garnishment was coming from, just that it said XXXX County Sheriff ‘s office. I retrieved the number and made the call. A young woman answered the phone and when I mentioned what I was calling about, she said, ” This is the sheriff ‘s office so why would you think that we would garnish you? ” And besides they had no record of who I was. After giving her some more information we were about to hung up, when she asked if it could be under another name. I gave her my ex married name from more than 10 years and there I was, she found me. At that time she told me to contact these people Fein, Such, Kahn and Shepard. The first time I called I spoke to XXXX, a nasty acting man over the phone. I asked who were they and why am I being garnished. In the beginning he did not want to give me any information, he stated if I would fax over information that it was paid they MIGHT stop it. I told this XXXX person that I did not owe anything and do not understand why they were garnishing me. He told me to contact the courts again, because he does not have any information and that he needed to get the jacket. He refused to tell me anything. I was so frustrated that I hung up the phone and called the courts again, only to be told that Fein, Such crew needs to tell me what the garnishment was for.
Finally I called back and got another gentlemen and he thought he was helping me but all I heard was they were illegally garnishing me. I hung up from him and called the courts once more and got another woman on the phone. I thought finally someone is going to tell me what this garnishment was for and nothing. I then called back to Fein, Such people and got a woman. I then told her that I was going to contact the Attorney General ‘s office because this sounds like fraud or a scam to me. She suddenly told me that the garnishment was Page 3 of 3 for an old creditor. I say huh? She mentions the creditor ‘s name and I stated ” That creditor was someone I had paid off a few years ago. ” She then said, they buy old loans and collect on those debts. I said to her ” Even if they are dead loans? ” She said then show me proof. I said, you are guys are pulling off a scam. Who are you people and why are you stealing my money. Think about it. Here it is a company that shows up out of nowhere, uses a different name to send in the garnishment order, buy and add interest onto an old dead loan, garnish my pay for almost 400.00 dollars in the effort to get XXXX on a false claim, I am NOT served legally, NO paperwork at all so I can dispute it, and do not have a bond at all in the state of Texas to practice legal garnishment. What they are doing to me is illegal practices and have place me in a terrible living situation that is unimaginable. I did my research and checked online and there is XXXX, Superior Court of Connecticut, where there was a class action suit against them, the state of Illinois class action suits, tons of people stating they had either robbed them of hard working money or illegally getting them arrested for not paying. Stealing pensions, scamming the housing market, Illegally making up credit card debts and much more. There are even ex employees telling their stories on how they use to watch the company practice illegal consumer activities. Help.
Company: Fein, Such, Kahn & Shepard, P.C.
State/Zip: TX 750XX
Do You Have a Question You'd Like Steve to Answer? Click Here.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: No
Did Consumer Dispute Company Response: N/A
Complaint ID: 3064522
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.