CFPB Complaint

U.S. AUTO SALES INC. – CFPB Complaint ID 3108119

Consumer Complaint Submission

Date Received: 2018-12-23T00:00:00.000

Product: Auto debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have tried to contact US Auto multiple times because they are claiming I have a car loan with them. I have never purchased an auto from this company, I have never registered a vehicle in which they were the lien holders, I have never signed any papers or took possession of any vehicle from this company. I have tried to contact them multiple times, I have sent them multiple requests demanding verification that I am the debt holder, they have refused to provide. The only way I even found out about this debt is because it showed up on my credit report. I have compared credit reports, and found that this was not reporting as an open loan during the time US Auto claims it was opened, instead, 2 years later, they just added a closed account to my credit report, which is also very odd.

Company: U.S. AUTO SALES INC.

State/Zip: CA 958XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3108119

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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