Quick Answer: A customer may be able to recover money from Litigation Practice Group (formerly Coast Processing) by following a logical escalation process that starts with direct communication before pursuing aggressive legal action. After two years with no debt relief progress, the customer should first request satisfactory answers and potential refund through proper channels rather than assuming the situation is hopeless.
Question:
Dear Steve,
I signed up with Litigation Practice Group, formally Coast Processing group. They claim they are a debt-fixing company.
Every weekday I read the enforcement actions, filings and fine print the outlets skip, and turn them into the one or two moves that actually improve your position — a rate worth moving for, a fee you can refuse, a deadline to beat before it costs you.
In the latest issue (Sep 16): The truck was $28,999 online. At the desk it’s $31,400. As of yesterday, the FTC says the ad was the lie.
I write Your Money Actually most weekdays — actionable money information you will not find anywhere else, and the small decisions that compound. It is free, I sell nothing, and I take no money from any company I write about.
I am unfortunately looking into this two years too late. The company stated they could get rid of my debt by having it written off.
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I have one month left to pay, nothing has been done, and I’m still getting calls from collection companies.
Stupid Question now but is it hopeless for me to get any money back from this company, or is it a lost cause.
Paul
Answer:
Dear Paul,
If we filter away all the other issues about the company’s promises or performance, it seems we are left with a customer service issue.
As a customer of any company, you should feel welcome to ask all your questions and get satisfactory answers so you can make informed decisions. Once the company responds, you can better understand where things stand and if you are satisfied.
Like you, I would be concerned it feels as if no progress has been made.
Previously I wrote “How to Try to Get a Refund From a Debt Relief Company” as a practical guide to escalate issues.
You will find the approach is logical and gives the company a chance to respond to help resolve your concerns. Of course, you can always escalate the matter if LPG or any company does not work to resolve your problems. But let’s not start there.
There is no need to start with aggression and anger if what you want are the services you hired them for and their cooperation. Let’s start by aiming to negotiate a solution and track down answers from LPG.
If you follow my customer service resolution guide, please return and post an update in the comments section to let me know how it went.
Dealing With Debt? Understanding your options is the first step. See how all your debt relief options compare — including ones most sites won’t tell you about. The Find Your Path quiz gives a recommendation based on your actual numbers, and the Scam-O-Meter checks any company’s complaint history before you sign. Federal Reserve research shows bankruptcy filers recover faster than those who don’t file.
Asked question about LPG
Just answered. Fingers crossed, it goes well. Let me know.