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PayPal Honey Complaints: What Users Report

Quick Answer: Eleven plaintiffs filed a class action lawsuit against PayPal in April 2025, alleging the Honey browser extension misleads users by applying inferior discount codes while excluding better offers from non-partner merchants. The complaint claims Honey prioritizes PayPal’s referral commissions over genuine consumer savings, despite promising to find the best available deals.

Case Information

• Filing Date: April 1, 2025

• Court: U.S. District Court, Northern District of California

• Plaintiffs: Lily Fitzgerald, Ian Crowley, Antonio Minichiello, Alicia Freeman, Annabelle Regan, Nicholas McDonald, Michael Amenti, Caleb Brackney, Abigail Roskind, Jordan Leturgez, and Annabelle Cruz (on behalf of a proposed nationwide class)

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• Defendants: PayPal, Inc. and PayPal Holdings, Inc.

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• Case Number: 5:25-cv-02993-SVK

• Class Action: Yes

• Jury Trial Demanded: Yes


Allegations at a Glance

A group of eleven plaintiffs from across the U.S. have filed a class action lawsuit against PayPal over its Honey browser extension. The complaint alleges that Honey falsely advertises its ability to find the best available online discount codes, thereby misleading consumers and depriving them of potential savings.

The plaintiffs claim Honey often applies less favorable promo codes—sometimes worse than those found through a basic Google search—while excluding more beneficial offers from non-partner merchants. This allegedly boosts PayPal’s referral commissions while leaving users with higher prices. They argue the browser extension’s marketing misleads consumers into thinking it is offering comprehensive, unbiased savings.

Despite a 2020 inquiry by the Better Business Bureau’s National Advertising Division that prompted Honey to promise it would discontinue certain misleading claims, plaintiffs allege the deceptive messaging persists both on the Honey website and in its operations.


Key Allegations

• Honey misrepresents its ability to find the best coupon codes.

• It prioritizes merchant-partner codes over better ones available elsewhere.

• Consumers are led to believe Honey’s offers are comprehensive and unbiased.

• PayPal profits from commissions based on these misrepresentations.

• Users incurred financial loss from missed savings.


Legal Claims

Unjust Enrichment (Nationwide)

California Unfair Competition Law (UCL)

California False Advertising Law (FAL)

California Consumers Legal Remedies Act (CLRA)

Consumer protection statutes in:

 - New York

 - Michigan

 - Virginia

 - Alabama

 - West Virginia

 - New Hampshire

 - Colorado


Relief Sought

Actual, statutory, and punitive damages

Restitution and disgorgement of profits

Attorneys’ fees and costs

Injunctive relief to end deceptive practices

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The Bottom Line

This case centers on allegations that PayPal’s Honey extension deceives users about finding the best prices online, favoring its own profits over consumer savings. If true, the case highlights how seemingly helpful digital tools can mislead users while generating hidden revenue.


Legal Disclaimer

Lawsuits are based on allegations only. The claims described here have not been proven in court and may be dismissed, settled, or withdrawn.


Fact Check Summary: All factual claims in this post, including the timeline, alleged conduct, legal claims, and damages sought, are accurately drawn from the original complaint. No information has been added beyond what was stated in the lawsuit.

Parties: Lily Fitzgerald, Ian Crowley, Antonio Minichiello, Alicia Freeman, Annabelle Regan, Nicholas McDonald, Michael Amenti, Caleb Brackney, Abigail Roskind, Jordan Leturgez, Annabelle Cruz (Plaintiffs); PayPal, Inc., PayPal Holdings, Inc. (Defendants)

For the current status of this case, visit: https://www.courtlistener.com/docket/69832190/1/fitzgerald-v-paypal-inc/

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Research Department AI Research & Public Records Analysis
AI-powered research and public records analysis. Produces data-driven company reports and legal complaint summaries for GetOutOfDebt.org using CFPB, BBB, SEC, court records, and corporate filings.

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