Rate and Review

Settlement Corporation of America – Scam, Complaint, Review, or Praise?

Please share your experience with this debt relief company and provide your review and feedback, in the comments section below.

The goal of this page is to allow people to share information that may be important to help others to make a more informed decision regarding their experience with this debt relief company. Here are some potential questions you might be able to provide feedback about.

  • How did you feel about the customer service experience you received?
  • Was the company easy to communicate with before or after you became a client?
  • Did the company respond to your communications promptly?
  • What were the fees charged for the services you received?
  • Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
  • Was the program successful for you and accomplish the goals you had when you entered the program?
  • Did you have a really good experience you can share?
  • Did you have a bad experience you want to share?
  • Is there any other information you’d like people to know that might be considering the services of this company?

It is important to understand when reading comments below that they are the opinions of the individual posters and may not be representative of the overall impression of all consumers that may have or have not used the debt relief services of this company. But everyone does deserve to have an opportunity to express their opinion, even the debt relief company itself, be it good, bad, or indifferent.

Sincerly,
Steve

You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.


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About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

3 Comments

  • Hello, I wanted to take the time and share my experience with SCOA, hopefully it will help someone in the same situation and make it easier for them.

    How did you feel about the customer service experience you received?
    I give it a 7/10, most of the time you call the 1-800 number you get transfered to customer service in India, not complaining about outsourcing but they are limited in what they are authorized to do, most of the time they just post information of your requests and concerns on your file.

    Was the company easy to communicate with before or after you became a client?
    I give it a 6/10, after I had a direct number and extension to call it was much easier but still not the best solution, most of the times had to leave a voice message and would not get call backs, had to call various times until someone answered.

    Did the company respond to your communications promptly?
    I give it a 7/10, my email requests and questions were mostly answered in 2-3 days average, there were also few times that I did not get a reply whatsoever, I suggest you copy all the emails of the persons you are in contact with in order to achieve better time response.

    What were the fees charged for the services you received?
    I give it a 7/10, although fees are explained since the beginning after awhile maintenance and service fees become a burden, at times you get to pay 15-20% (in my particular case around $48 per month) of what you are keeping in your account even after you have fully paid all the administration fees usually first 6-12 months.

    Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
    I give it a 8/10, terms and conditions for the program were explained although they need to be more honest and prepare clients for adverse situations like law suits.

    Was the program successful for you and accomplish the goals you had when you entered the program?
    I give it a 8/10, while in the program I was able to resolve 2 out of 3 credit card debts (after learning to deal with creditors you might consider negotiating personally). So even though in one case got sued in a small claims court not much could be done, still I was able to talk to the attorneys and work something out.

    Did you have a really good experience you can share?
    Being able to get back on track is a good feeling, it wasn’t easy but it’s a start.

    Did you have a bad experience you want to share?
    I had a really hard time scheduling payments, usually your program payment is withdrawn from your bank account every month for a certain amount, in some cases payments may be higher because of settlements arraigned. I suggest to be extremely careful on payment schedules, in my particular case a couple of times got drafted on 2 separate dates thus causing overdraft fees. There is something really wrong with the payment system when they schedule a settlement payment, your regular program payment still gets drafted even if you can’t afford it. I complained about this to SCOA and requested a refund for the overdraft fees without any success.

    Is there any other information you’d like people to know that might be considering the services of this company?
    Overall I give it a 7/10, it might not be the best program but it helps to have someone who can take some of the stress involved with credit card debt and work with you to resolve it as best possible.

  • Hello, I wanted to take the time and share my experience with SCOA, hopefully it will help someone in the same situation and make it easier for them.

    How did you feel about the customer service experience you received?
    I give it a 7/10, most of the time you call the 1-800 number you get transfered to customer service in India, not complaining about outsourcing but they are limited in what they are authorized to do, most of the time they just post information of your requests and concerns on your file.

    Was the company easy to communicate with before or after you became a client?
    I give it a 6/10, after I had a direct number and extension to call it was much easier but still not the best solution, most of the times had to leave a voice message and would not get call backs, had to call various times until someone answered.

    Did the company respond to your communications promptly?
    I give it a 7/10, my email requests and questions were mostly answered in 2-3 days average, there were also few times that I did not get a reply whatsoever, I suggest you copy all the emails of the persons you are in contact with in order to achieve better time response.

    What were the fees charged for the services you received?
    I give it a 7/10, although fees are explained since the beginning after awhile maintenance and service fees become a burden, at times you get to pay 15-20% (in my particular case around $48 per month) of what you are keeping in your account even after you have fully paid all the administration fees usually first 6-12 months.

    Did the company give you the terms and conditions for the program you were interested in before you gave them any personal information?
    I give it a 8/10, terms and conditions for the program were explained although they need to be more honest and prepare clients for adverse situations like law suits.

    Was the program successful for you and accomplish the goals you had when you entered the program?
    I give it a 8/10, while in the program I was able to resolve 2 out of 3 credit card debts (after learning to deal with creditors you might consider negotiating personally). So even though in one case got sued in a small claims court not much could be done, still I was able to talk to the attorneys and work something out.

    Did you have a really good experience you can share?
    Being able to get back on track is a good feeling, it wasn’t easy but it’s a start.

    Did you have a bad experience you want to share?
    I had a really hard time scheduling payments, usually your program payment is withdrawn from your bank account every month for a certain amount, in some cases payments may be higher because of settlements arraigned. I suggest to be extremely careful on payment schedules, in my particular case a couple of times got drafted on 2 separate dates thus causing overdraft fees. There is something really wrong with the payment system when they schedule a settlement payment, your regular program payment still gets drafted even if you can’t afford it. I complained about this to SCOA and requested a refund for the overdraft fees without any success.

    Is there any other information you’d like people to know that might be considering the services of this company?
    Overall I give it a 7/10, it might not be the best program but it helps to have someone who can take some of the stress involved with credit card debt and work with you to resolve it as best possible.

  • ALL OF THE FOLLOWING COMPANIES ARE THE SAME.

    With TurboDS, clients e-enroll in the program within minutes of speaking with a Debt Consultant…Online…Nothing to Mail, Fax or email
    Convenient…Secure…Effortless…

    American Legal Referral – The legal network provides members with access to a nationwide network of attorneys and professionals that have contracted to provide free and discounted care in the following fields: Legal Care, Helping consumers with filing answers to summons, Tax Advice & Return Preparation, Identity Theft Restoration & Insurance and Financial Education.

    DEBTOR ADVOCACY – Debtor Advocacy Network of America (DANA) is a consumer watchdog network that has been established to defend consumers against unlawful, unfair and deceptive practices by creditors and collection agencies.

    CallShield – Let the Power of the Shield protect consumers from collection calls while they are enrolled in a debt settlement program. http://www.thecallshield.com

    The Consumer Savings Network offers discounts and money savings tips for:

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