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Worst Banks for Loan Modifications

Here is a list of the banks with the worst record for canceling loan modification requests.

PNC Mortgage – 47.2%
Aurora Loan Service – 46.8%
CitiMortgage – 42.1%
Saxon Mortgage Services – 40.8%
Select Portfolio Servicing – 38.6%
Wells Fargo Bank – 35.1%

Worst banks for expired trial loan modifications without an answer.

JPMorgan Chase – 45.3%
Bank of America – 24.8%
Saxon Mortgage Services – 24.8%
U.S. Bank – 21.5%
PNC Mortgage – 18.9%
CitiMortgage – 18.3%

Source: ProPublica

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ProPublica

6 Comments

  • I called Bank of America to modify my mortgage loan. Since I am not in fianancial trouble but just wanted a current lower rate. Bank of America told me No Modification is allowed under the “current White House rules, since I wasnt in financial trouble.” When I questioned his refusal his story changed”If your not in financial trouble we (BOA) will accept your paperwork, but it will be placed at the bottom of the pile and it will never be processed. Just pay the refi rates or keep your rates where they are.

  • I called Bank of America to modify my mortgage loan. Since I am not in fianancial trouble but just wanted a current lower rate. Bank of America told me No Modification is allowed under the “current White House rules, since I wasnt in financial trouble.” When I questioned his refusal his story changed”If your not in financial trouble we (BOA) will accept your paperwork, but it will be placed at the bottom of the pile and it will never be processed. Just pay the refi rates or keep your rates where they are.

  • My mom has a Chase mortgage and we started this process in April of 2009 and here we are in May 2010, with a “denied” loan Mod and starting the process all over again. Just crazy…

    • i going threw the same thing with pnc mortgage after two years of bs with them they finally put me on a 3 month load modification i made 2 payment on time the third payment i was late they threw me back to foreclosure

  • I have to admit, I was surprised by these stats. I have heard some of these banks faired far worse from my colleagues in the industry. Perhaps regional data may be different. None the less, very illuminating.

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