Debt Relief Industry Marketing Regulation / Legislation

Secret Shopper Debt Settlement Call. How Do You Think They Did?

Yesterday I made my first secret shopper call after the FTC TSR went fully into force. My vote of the call yesterday was a FAIL. You can read my comments on that call here.

So today I decided to call the exact same company back and confirm what the sales representative had told me yesterday. That didn’t happen. Today I was told a slightly different story on fees and how it works. If I understand it correctly, of the first 16 payments, 70% is held for fees that will be earned when debts are eventually settled.

If you listen to the call in the mindset of a scared and nervous consumer the way the service is explained becomes very confusing. In fact I’m not sure I totally understand what the fees were. Are they 33% or $12,000?

Even the math doesn’t add up. If the monthly payment is $814 and that includes the $84.95 monthly fee that leaves $729.05 that is split 70-30 or $510.33 in fees that’s deposited but 16 of those payments only equals $8,165.36 and not $12,000.

What seems more likely is the $84.95 is actually not included in the monthly payment as stated.

Listen to the call and post your observations and comments below.

Sincerly,
Steve

You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.


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About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

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