Business Models Debt Relief Industry

Working on Legal Helpers Story. Need Help With These Questions.

I’m working on a story about Legal Helpers Debt Resolution and looking for help, advice, comments or information from tipster (send in your tips here)s and consumers on the following questions that have arisen as part of my investigation.

  1. Is the main Chicago office a “call center”?
  2. Are employees penalized for spending too much time on the phone with consumers?
  3. Are employees penalized for making notes that are too detailed?
  4. Is it a sales driven environment or is the emphasis on providing the best advice for the consumer?
  5. What is the “First Call Resolution” approach?
  6. Is there an emphasis to ” just set the appt up and get them to pay that damn retainer fee and lock them in somewhat?”
  7. How much training do representatives get before they begin to offer advice to consumers?
  8. What options are explained to consumers?
  9. Since Legal Helpers provides both bankruptcy and debt settlement solutions, is there one that is promoted more than the other to consumers?

If you have information you want to share with me about Legal helpers, please feel free to use the Confidential Tip Form.


I can always use your help. If you have a tip or information you want to share, you can get it to me confidentially if you click here.

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About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

22 Comments

  • Hi Damon. Thanks for posting. Guess I’ll jump in the conversation as well – I’m the reporter who is working on the story on Legal Helpers. I’m with the Center for Public Integrity, an investigative journalism nonprofit in Washington DC. You can read our work here: http://www.iwatchnews.org. If you have experience with Legal Helpers or a like organization, please contact me at [email protected]

  • I just got off the phone with a reporter who is working on a story
    regarding Legal Helpers and Morgan Drexen.  She asked me if I knew of
    any consumers that had experiences with either of those two companies
    and would to contribute to the story. I asked her how many she would
    like, and the response was, as many as possible.

    If there are any consumers
    that would be willing to come forward to share their experience as a
    client of either of these companies, please let me know and I will pass on your information to the reporter for contact.

    The deadline is this Tuesday or Wednesday.  So let me know by 6/22/2011 at the latest.

    You can contact me by clicking on my name.  It will take you to my
    profile with a link to my site and you can send me an email there.

  • I just got off the phone with a reporter who is working on a story
    regarding Legal Helpers and Morgan Drexen.  She asked me if I knew of
    any consumers that had experiences with either of those two companies
    and would to contribute to the story. I asked her how many she would
    like, and the response was, as many as possible.

    If there are any consumers
    that would be willing to come forward to share their experience as a
    client of either of these companies, please let me know and I will pass on your information to the reporter for contact.

    The deadline is this Tuesday or Wednesday.  So let me know by 6/22/2011 at the latest.

    You can contact me by clicking on my name.  It will take you to my
    profile with a link to my site and you can send me an email there.

  • As long as the upfront fees are being paid…. Right Anstal?

    Are you going to reply that LHDR would do as you suggest above if their upfront fees are not being paid? That they stop taking their fee so that the client pays the settlement instead?

    In 2 months of enrollment right Anstal?

    Why are you attempting to post on LHDR threads that fully expose the bad business model they have, that at this point, nothing would distract as established fact.

    Seems like a waste.

  • ARE YOU SERIOUS… LHDR DOES NOT WAIT UNTILL A BULK OF MONEY IS AVAIL…. IF YOU HAVE AN ACCOUNT THAT IS 5K AND LHDR SETTLES AT 1500 BUT YOU ONLY HAVE 500 IN ACCOUNT BUT SAVED 250 A MONTH THEN THEY OFFER 500 DOWN AND AND 5 PAYS OF 250 A TOTAL AMOUNT OF 1500 AND YOU SETTLE WITHIN 2 MONTH OF BEING IN THE PROGRAM. ASSUME ASSUME ASSUME…. THE HUGE RISK IS THAT YOU WONT SAVE RIGHT WELL YOU ARE ONE OF THE FEW THAT DONT THE REST TAKE THERE DEBT SERIOUS

  • Ouch, that’s going to leave a lawsuit. The linking to a sales landing page for a debt relief product “Avoiding the Credit Crunch” is probably going to leave a mark.

    Good eyes Sean. I missed it.

  • I enrolled in LHDR today, their sales guy seemed knowledgable and helpful, but almost too persistent. they expect that you pay their fees first – $900 upfront ($100pm over first nine months) and they take out their 15% of the total debt including late fees, etc monthly over first 18 months, so really hardly any money goes into the kitty to pay your creditors, the lion’s share goes to them over the first 18 months of a 3 year plan. So really I can hardly expect any creditors to be taken care of until 12 to 24 months in when they can see an accumulated fund that has been paid into consistently by me. This is a huge risk.

  • I enrolled in LHDR today, their sales guy seemed knowledgable and helpful, but almost too persistent. they expect that you pay their fees first – $900 upfront ($100pm over first nine months) and they take out their 15% of the total debt including late fees, etc monthly over first 18 months, so really hardly any money goes into the kitty to pay your creditors, the lion’s share goes to them over the first 18 months of a 3 year plan. So really I can hardly expect any creditors to be taken care of until 12 to 24 months in when they can see an accumulated fund that has been paid into consistently by me. This is a huge risk.

    • ARE YOU SERIOUS… LHDR DOES NOT WAIT UNTILL A BULK OF MONEY IS AVAIL…. IF YOU HAVE AN ACCOUNT THAT IS 5K AND LHDR SETTLES AT 1500 BUT YOU ONLY HAVE 500 IN ACCOUNT BUT SAVED 250 A MONTH THEN THEY OFFER 500 DOWN AND AND 5 PAYS OF 250 A TOTAL AMOUNT OF 1500 AND YOU SETTLE WITHIN 2 MONTH OF BEING IN THE PROGRAM. ASSUME ASSUME ASSUME…. THE HUGE RISK IS THAT YOU WONT SAVE RIGHT WELL YOU ARE ONE OF THE FEW THAT DONT THE REST TAKE THERE DEBT SERIOUS

      • As long as the upfront fees are being paid…. Right Anstal?

        Are you going to reply that LHDR would do as you suggest above if their upfront fees are not being paid? That they stop taking their fee so that the client pays the settlement instead?

        In 2 months of enrollment right Anstal?

        Why are you attempting to post on LHDR threads that fully expose the bad business model they have, that at this point, nothing would distract as established fact.

        Seems like a waste.

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