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Working on Legal Helpers Story. Need Help With These Questions.

I’m working on a story about Legal Helpers Debt Resolution and looking for help, advice, comments or information from tipster (send in your tips here)s and consumers on the following questions that have arisen as part of my investigation.

  1. Is the main Chicago office a “call center”?
  2. Are employees penalized for spending too much time on the phone with consumers?
  3. Are employees penalized for making notes that are too detailed?
  4. Is it a sales driven environment or is the emphasis on providing the best advice for the consumer?
  5. What is the “First Call Resolution” approach?
  6. Is there an emphasis to ” just set the appt up and get them to pay that damn retainer fee and lock them in somewhat?”
  7. How much training do representatives get before they begin to offer advice to consumers?
  8. What options are explained to consumers?
  9. Since Legal Helpers provides both bankruptcy and debt settlement solutions, is there one that is promoted more than the other to consumers?

If you have information you want to share with me about Legal helpers, please feel free to use the Confidential Tip Form.

Sincerly,
Steve

You are not alone. I'm here to help. There is no need to suffer in silence. We can get through this. Tomorrow can be better than today. Don't give up.


I can always use your help. If you have a tip or information you want to share, you can get it to me confidentially if you click here.

See also  Minnesota Tells Legal Helpers and Friends to Get the F Out



About the author

Steve Rhode

Steve Rhode is the Get Out of Debt Guy and has been helping good people with bad debt problems since 1994. You can learn more about Steve, here.

22 Comments

  • Hi Damon. Thanks for posting. Guess I’ll jump in the conversation as well – I’m the reporter who is working on the story on Legal Helpers. I’m with the Center for Public Integrity, an investigative journalism nonprofit in Washington DC. You can read our work here: http://www.iwatchnews.org. If you have experience with Legal Helpers or a like organization, please contact me at [email protected]

  • I just got off the phone with a reporter who is working on a story
    regarding Legal Helpers and Morgan Drexen.  She asked me if I knew of
    any consumers that had experiences with either of those two companies
    and would to contribute to the story. I asked her how many she would
    like, and the response was, as many as possible.

    If there are any consumers
    that would be willing to come forward to share their experience as a
    client of either of these companies, please let me know and I will pass on your information to the reporter for contact.

    The deadline is this Tuesday or Wednesday.  So let me know by 6/22/2011 at the latest.

    You can contact me by clicking on my name.  It will take you to my
    profile with a link to my site and you can send me an email there.

  • I just got off the phone with a reporter who is working on a story
    regarding Legal Helpers and Morgan Drexen.  She asked me if I knew of
    any consumers that had experiences with either of those two companies
    and would to contribute to the story. I asked her how many she would
    like, and the response was, as many as possible.

    If there are any consumers
    that would be willing to come forward to share their experience as a
    client of either of these companies, please let me know and I will pass on your information to the reporter for contact.

    The deadline is this Tuesday or Wednesday.  So let me know by 6/22/2011 at the latest.

    You can contact me by clicking on my name.  It will take you to my
    profile with a link to my site and you can send me an email there.

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