Yesterday the Better Business Bureau (BBB) put put a warning of an “instant cash” Las Vegas company, Funds Direct, that are allegedly debiting consumer’s accounts $30 without authorization.
Complaints filed by consumers are saying that their accounts are having direct withdrawals taken but that they have never had any contact or even heard of Funds Direct until their money was taken. According to the company’s terms and conditions “If you feel that for any reason you are not completely satisfied with our services we offer a no question 30-day money back guarantee” – Source, however some are not receiving their promised funds even after waiting 7-10 days as instructed by the company.
According to the BBB’s warning:
The BBB called the company representing a consumer who was charged the $30 membership fee, and was directed to a call center. They refused to give us the company’s actual physical location, refused to let us talk to a supervisor, and refused to tell us from where they received the consumer’s debit account information. The telemarketer we spoke with confirmed he was not located in Las Vegas and that he answered phone calls for a variety of similar companies. After persistently asking the same questions, the telemarketer finally told us he’d transfer us to his supervisor, at which point, he hung up.
“Consumers who have unauthorized debit charges should speak with their banks immediately and consider closing their account,” said Robert Crockett, CEO of BBB serving Southern Nevada. “At this time, we’re unable to determine where the company got the information in order to be able to debit consumer’s accounts.”
Since the end of August, the BBB has received 87 complaints against the company which holds an F rating for complaint volume and seriousness of complaints.
The company has responded to some BBB complaints with a form letter stating refunds have been given for the withdrawals as well as the overdraft fees. Some consumers report never receiving the promised refunds – Source.
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