Legal Loan Review – Consumer Complaint – 4-19-2012

Date This Problem Happened: October 26, 2011

State You Live in: Virginia

Race/Ethnicity: White

Age Range: 51-65

Total Amount of Fee Paid: $2,999

Company Name: Legal Loan Review

Company Address:

505 S. Villa Real Dr,
Suite 100
Anaheim, CA 92807

Company Telephone Number: 866-404-4141

Website of Company: legalloanreview.com

Consumer Statement:

Legal Loan Review told me they could get me an FHA HAMP modification loan, and confirmed I was qualified for it. I paid $2999 for the service. After 6 months of stalling, I called the mortgage lender they were working with, and was informed I did not qualify for the FHA modification.

LLR sent me a refinance letter for the Federal HAMP (2009 Home owner affordability and Stability Plan)Loan Modification. They stated in the letter that they would get me a modified loan amount of $203,756, with a new fixed rate of 2%, and a new mortgage payment of $753, if I qualified for the program. I worked with to Verna Follman and Luis Casillas, Rita Daoud, and Fernelly Sarria thrughout the loan modification process.

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The bottom line is they all told me I qualified for the FHA loan modification program. Between October 26, 2011, and March 26th, 2012. I was told they had submitted my loan papers to PHH Mortgage (my current lender) and that the loan modification was in progress. In March, I called PHH Mortgage and found out I did not qualify for the FSA modification.

LLR defrauded me by claiming I qualified for the loan mod, when in fact, I did not. I was told by Verna Follman that I would get $2499 of my original $2999 as a refund if I did not qualify. Verna follman told me when I last spoke to her that she would make sure that I got my refund. When I called on April 19, 2012, I was told Verna had left the company, Rita was not available, and Luis was no longer speaking to customers.

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I have a digital copy (pdf) of the original loan invitation document(s) LLR sent me, and can send it to you. I made it clear to Verna that I was only interested

2009 Home Affordability and Stability Plan

Consumer Action Taken:

I contract the people listed below, over the past few months at Legal Loan Review in Anaheim CA: Verna Follman and Luis Casillas, Rita Daoud, and Fernelly Sarria, to no avail
Finally, today, April 19th, 2012, when I called LLR, I was told Verna and Rita no longer worked at LLR, and Luis Casillas was not talking to customers. Fernelly was out of the country.

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