Consumer Statement:
Debt Free Associates pitched an easy way to pay down my debt. For a small fee, they would negotiate with my creditors to pay off my loans at a fraction of their balance. Too good to be true? It was. Not only did they charge me a huge amount of money to start my account, when it came time to settle, they refused to do so, stating my account hadn’t reached their “minimum days” requirement. Despite the fact I had money available to settle, they would not contact the creditors, and I ended up settling my accounts on my own. When I called to complain, I was told by “Brad” that he would take care of it. He did not. After speaking with several people, they offered a “courtesy refund” of 30% of the monies already paid. The offer was insulting.
Consumer Action Taken:
I contacted the company on several occasions and was “assigned” a different handler (under both DFA and EFA Processing) each time. I filed a claim with the Better Business Bureau, to which (EFA on behalf of) Debt Free Associates responded that they attempted to contact me, but did not have my current contact information. I assured BBB that this was false, as I had been in contact with the company, continuously, to try to resolve the issue. I contacted our family lawyer to see if we could file a claim with the courts, but the company is in Texas, and the expense of filing would be more than the amount owed.
Date This Problem Happened: July 28, 2010
State You Live in: California
Race/Ethnicity:
Age Range: 21-35
Total Amount of Fee Paid: $2561.71
Company Name: Debt Free Associates
Company Address:
7668 Warren Pkwy
Ste 350
Frisco, TX 75034-4162
Company Telephone Number: 800-770-7106
Website of Company: debtfreeassociates.com
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