Tell us about your student debt stress

May 14 2015 By Seth Frotman


If you are paying back student loans, you are not alone. Over 40 million Americans are repaying more than $ 1.2 trillion in outstanding student loan debt. Significant debt can have a domino effect on the major choices you make in your life: whether to take a particular job, whether to move, whether to buy a home, even whether to get married. For many of you, student debt stress makes these big milestones seem out of reach.

We’ve heard that some student loan servicers (the company that sends you a bill each month) may be adding to that stress. We’re seeking information from the public about the student loan servicing practices that may make it harder to get ahead of your debt.

We want to hear from you about your experience with your student loan servicer. If you’ve run into roadblocks, tell us about it – for example, we want to know if you’ve had payment processing problems, servicing transfer snags, communication confusion, or any other challenges when repaying your student debt.

Simply click this link to send us an email, which will be included in the public record. Please don’t include sensitive information like account numbers and social security numbers. We’re accepting comments through July 13.

In the infographic below, you can learn more about roadblocks some borrowers have encountered when dealing with their student loan servicers.


We’re also calling on other stakeholders, including financial institutions, colleges, consumer advocates and policy experts to share their feedback. A full list of questions we’re asking the public are available in our Request for Information.

In the next few weeks, we encourage you to check back for more information about our work to strengthen student loan servicing and to hear the experiences of others with student debt. Be sure to tell others about the chance to include their stories in the public record. Spread the word to friends and family with student debt stress using  #StudentDebtStress on social media, but remember you must click this link to email an official comment.

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If you have questions about repaying your student loans, check out our Repay Student Debt feature of Paying for College to find out how you can tackle your student loan debt.

If you have a problem with your student loan, you can submit a complaint online or call us at (855) 411-2372.

Having trouble with a link in this blog post? Check out the Request for Information for more information on how to submit an official comment.


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2 thoughts on “Tell us about your student debt stress”

  1. I am a 51 year old registered nurse. I have worked for a non profit organization for 15 years. I have have some significant financial problems since 2005 and have tried to keep everything afloat myself. I owned a home for 8 years that I could not sell. 2 renters in 3 years destroyed the home and my husband at the time stated that he would not in any way contribute to maintain it or sell it. I took what money I had and refurbished it 3 times and had exhausted all of my options.The first mortgage was free but the bank took it on the equity line. i tried to sell it myself. Had many updates on it and it never sold. I did my best for 9 years. Then in July 2015 my husband walked out and i was too emotional to fight for anything. He was willing to give me the home that I currently live in and I was entitled to it related to the fact that I had made all of the payments which are 1100.00 monthly. I am now living with 2 of my grown boys trying to keep my home and the federal gov. kept my measly 3000.00 tax return for this student loan debt. I’m dying here. I cant get back up. The debt was 21,000.00 when I graduated in 2002 it is now 31K. Can someone please help me.


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