AES/PHEAA – CFPB Complaint ID 2438838

Date Received: 2017-04-17T00:00:00

Product: Federal student loan servicing

Issue: Dealing with my lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Loan in good standing, paid off two months ago, then transferred to new servicer ( from XXXX to American Education Services ). On XX/XX/2017 I had {$19.00} taken out of my checking account without my consent to cover a supposed {$0.00} remaining balance ( even though the loan was paid off, and shows on my credit reports as paid off/closed ), but that {$19.00} would be returned to me within 30 days. Today, only three days later, another {$19.00} has been taken from my account without my consent ( or even providing the new servicer with my account information ) for my PAID-OFF LOAN, and their site has very little usable information. This ca n’t be legal. I ca n’t afford to keep having random payments I did n’t agree to taken out of my checking, again, for a loan paid in full months ago. Are there damages I can collect for this?

Company: AES/PHEAA

State/Zip: WA 982XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: No

Complaint ID: 2438838

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it.

See also  Experian Information Solutions Inc. - CFPB Complaint ID 3031416
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