Date Received: 2017-05-10
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: This company reported that I have a collection from XXXX balance of XXXX from XXXX / XXXX / XXXX . The last time I had a phone bill with XXXX was 9 years ago! The last balance I had with XXXX was paid in full and the termination fee was to be deleted as the result of a dispute with the company 9 years ago. This debt is not valid. Please help!
Company: Convergent Resources, Inc.
State/Zip: AZ 852XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2480538
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.