Navient Solutions – CFPB Complaint ID 2469800

Date Received: 2017-04-28T00:00:00

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I attended XXXX XXXX from XXXX XXXX until the XXXX of XXXX . During this time I took out private student loans from the lender XXXX XXXX ( this is now Navient ). I took out a significant amount of money over these years. I really did n’t understand the process of paying it back and I thought they would work with me based on my income. I have done multiple forbearances over the years and it seems they are also charging me additional fees. They told me I know longer qualify for any programs and they are requesting a payment beyond my means. They are threatening to put a lean on my parents home. My father is on a fixed income, as he was when these loans were taken out. My credit is destroyed and I do not know what to do. Please help me. Thank you, XXXX XXXX

Company: Navient Solutions, LLC.

State/Zip: NH 030XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2469800

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