Date Received: 2017-04-28
Product: Private student loan
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: It ‘s been years of trying get a XXXX forgiveness and they just kept forbearancing and telling me I did not qualify. And rude person telling me I could at least afford XXXX $ /a month. I made even less a month and had XXXX when this originally started. I finish the semester with straight A ‘s, but my mother had passed and missed to many days. I knew this and submitted her death certificate. But they would n’t except that or my XXXX . Now it ‘s in collections and ca n’t get any credit or loans. And I do not control acts of XXXX .
State/Zip: AR 726XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2469748
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