MOHELA – CFPB Complaint 2017-04-28

Date Received: 2017-04-28

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: It ‘s been years of trying get a XXXX forgiveness and they just kept forbearancing and telling me I did not qualify. And rude person telling me I could at least afford XXXX $ /a month. I made even less a month and had XXXX when this originally started. I finish the semester with straight A ‘s, but my mother had passed and missed to many days. I knew this and submitted her death certificate. But they would n’t except that or my XXXX . Now it ‘s in collections and ca n’t get any credit or loans. And I do not control acts of XXXX .

Company: MOHELA

State/Zip: AR 726XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2469748

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