Date Received: 2017-04-28
Product: Private student loan
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: It ‘s been years of trying get a XXXX forgiveness and they just kept forbearancing and telling me I did not qualify. And rude person telling me I could at least afford XXXX $ /a month. I made even less a month and had XXXX when this originally started. I finish the semester with straight A ‘s, but my mother had passed and missed to many days. I knew this and submitted her death certificate. But they would n’t except that or my XXXX . Now it ‘s in collections and ca n’t get any credit or loans. And I do not control acts of XXXX .
State/Zip: AR 726XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2469748
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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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