CFPB Complaint

Pendrick Capital Partners Holding, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-05T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The original charge was for ambulance services provided by XXXX on XX/XX/XXXX , taking my father, XXXX XXXX , from his XXXX XXXX facility to a hospital after a XXXX XXXX . The service was incorrectly coded, so XXXX denied payment. Therefore, direct payment was arranged with XXXX to pay the bill of {$700.00} ), first on 5 recurring payments from XX/XX/XXXX of {$63.00} each ( totaling {$310.00} ) and one final payment on XX/XX/XXXX , in the amount of {$380.00}, bringing the total paid to {$700.00}. As a side note, XXXX XXXX passed away XX/XX/XXXX . At some point after full payment was made, XXXX passed information on this charge to a collections agency ( XXXX XXXX XXXX , XXXX – an affiliate of Pendrick Capital Partners, LLC ), who attempted to bill my mother, XXXX XXXX ( who is XXXX years old and requ ires my assistance for her financial affairs ), for a total of {$690.00}. I contacted XXXX by phone, who stated the account was paid in full, and the collections was a mistake. I contacted XXXX by letter, showing proof of payments made. On XX/XX/XXXX , XXXX replied acknowledging the dispute letter, and stated they had ceased collection of the account pending investigation of dispute. Nothing was ever heard from them again. In XX/XX/XXXX , another affiliate of Pendrick Capital , Affiliate Asset Solutions LLC, wro te to my mother demanding payment of {$690.00}, without any acknowledgement of the previous dispute or proof that the payment was not owed. Fascinatingly, they changed the date of service for the ambulance from XX/XX/XXXX to XX/XX/XXXX . No service was provided on XX/XX/XXXX . They did not acknowledge the patient / consumer, XXXX XXXX , had passed away. My response was to send the entire package of proof of payments in full to XXXX , along with copies of the letters received and sent to XXXX . I received no acknowledgement of this package. Yesterday ( XX/XX/XXXX ) I re ceived ANOTHER letter from Affiliate Asset Solutions , this time offering my mother a ” discount ” of {$240.00}, demanding a payment of {$450.00}, which was due the date the letter was received in the mail. There is no acknowledgement of the previous disputes, proof, or death of the actual consumer of the original ambulance service. Today I have downloaded your template letter demanding they cease to contact my mother about the debt ; attaching the entire package I keep sending them proving the debt did not ever exist.

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Company: Pendrick Capital Partners Holding, LLC

State/Zip: WA 980XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2476971

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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