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I.C. System, Inc. – CFPB Complaint

By on August 1, 2017

Date Received: 2017-05-16T00:00:00

Product: I do not know

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I canceled my account on XXXX XXXX for both phones. XXXX attempted to tell me months later that it is their ” policy ” to refuse to cancel customers accounts on the dates their customers actually cancel but whichever date XXXX specifies. Additionally, XXXX attempted to tell me I had a contract. I did not. I had a leased phone. I only owed XXXX more nominal payment, which I made. When I started service with XXXX , I was billed for 2 months in advance. I paid that incredibly expensive bill. I still have a copy of that bill. I offered to provide XXXX with a copy of that bill. When I canceled service, I was never refunded for the prepayments of services that I pay on a monthly basis ; as it is ” XXXX ‘s policy to bill at least XXXX month in advance. ” However, XXXX was billing me for an additional 3 months in advance. When I disputed the bill, they sent me to collections. I have had to hire an attorney to dispute the bill. Not only has XXXX sent me to IC Systems for collections. I have only received XXXX notice from I C Systems. I c alled IC Systems and in formed them that this was in litigation. They still posted this to my credit report against the FCRA. According to FCRA, punitive damages are also in order. This is illegal.

Company: I.C. System, Inc.

State/Zip: VA 226XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2485819

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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