Date Received: 2017-05-16
Product: I do not know
Issue: False statements or representation
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I canceled my account on XXXX XXXX for both phones. XXXX attempted to tell me months later that it is their ” policy ” to refuse to cancel customers accounts on the dates their customers actually cancel but whichever date XXXX specifies. Additionally, XXXX attempted to tell me I had a contract. I did not. I had a leased phone. I only owed XXXX more nominal payment, which I made. When I started service with XXXX , I was billed for 2 months in advance. I paid that incredibly expensive bill. I still have a copy of that bill. I offered to provide XXXX with a copy of that bill. When I canceled service, I was never refunded for the prepayments of services that I pay on a monthly basis ; as it is ” XXXX ‘s policy to bill at least XXXX month in advance. ” However, XXXX was billing me for an additional 3 months in advance. When I disputed the bill, they sent me to collections. I have had to hire an attorney to dispute the bill. Not only has XXXX sent me to IC Systems for collections. I have only received XXXX notice from I C Systems. I c alled IC Systems and in formed them that this was in litigation. They still posted this to my credit report against the FCRA. According to FCRA, punitive damages are also in order. This is illegal.
Company: I.C. System, Inc.
State/Zip: VA 226XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2485819
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