Date Received: 2017-06-02T00:00:00
Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: 1. I have had this problem several times in the past. Today, XXXX / XXXX / 17 I received an email I had a message fro m Fedloan. I logged into my Fedloan account to see what the message is and see that my accounts are now in Administrative Forbearance. I did not ask for any Forbearance and I am furious I am in a Forbearance. Fedloan did this to me 60 days ago and it took 8 calls to get the forbearance removed. I am on an IBR and do not need a Forbearance or a Deferment at any time. 2. Fedloan removed my employment history applied towards the FSLP to add a Forbearance in XXXX 2017 . This was wrong! I NEVER asked for the Forbearance that was added and removed back in XXXX , aft er 8 phone c alls. When this Forbearance was removed, they never added back my months towards the FSLP. I resent in the proof of employment forms hoping the months would be added back, but instead got another forbearance!! Please audi t Fedloan. T hey are making big mistakes on accounts and not fixing it.
Company: AES/PHEAA
State/Zip: SC 296XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2499493
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