CFPB Complaint

AES/PHEAA – CFPB Complaint ID 2499493

Consumer Complaint Submission

Date Received: 2017-06-02T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: 1. I have had this problem several times in the past. Today, XXXX / XXXX / 17 I received an email I had a message fro m Fedloan. I logged into my Fedloan account to see what the message is and see that my accounts are now in Administrative Forbearance. I did not ask for any Forbearance and I am furious I am in a Forbearance. Fedloan did this to me 60 days ago and it took 8 calls to get the forbearance removed. I am on an IBR and do not need a Forbearance or a Deferment at any time. 2. Fedloan removed my employment history applied towards the FSLP to add a Forbearance in XXXX 2017 . This was wrong! I NEVER asked for the Forbearance that was added and removed back in XXXX , aft er 8 phone c alls. When this Forbearance was removed, they never added back my months towards the FSLP. I resent in the proof of employment forms hoping the months would be added back, but instead got another forbearance!! Please audi t Fedloan. T hey are making big mistakes on accounts and not fixing it.

Company: AES/PHEAA

State/Zip: SC 296XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2499493

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