CFPB Complaint

SANTANDER CONSUMER USA HOLDINGS INC. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-05-10T00:00:00

Product: Auto debt

Issue: Threatened to contact someone or share information improperly

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX / XXXX / 17 – Called several members of my organization ‘s management team on their personal cell phones giving them his name, company and asking to speak to me or a member of my legal representation. This led to multiple calls and emails to my HR department whi ch may result in my termination. He led them to believe that I was in serious legal trouble and needed legal rep resentation.

Company: SANTANDER CONSUMER USA HOLDINGS INC.

State/Zip: AZ 850XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2480971

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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