CFPB Complaint

Diversified Consultants, Inc. – CFPB Complaint ID 2490384

Consumer Complaint Submission

Date Received: 2017-05-22T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was offered a settlement from diversified consultants for a XXXX XXXX bill. I paid the {$200.00} to settle the debt. They have not corrected my XXXX credit report. I have spoken to representatives of diversified consultants and XXXX . My 1st dispute was submitted on XXXX XXXX 2017 with supporting documentation. They did not correct the problem. I submitted a second dispute on XX/XX/XXXX and I received the results yesterday and the update has not been corrected. The report still shows a balance of {$87.00} due and instead of the account being closed it says placed for collection.

Company: Diversified Consultants, Inc.

State/Zip: VA 245XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2490384

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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