CFPB Complaint

Southwest Credit Systems, L.P. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-06-13T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I started receiving numerous robocalls from Southwest Credit Systems several times a day from different numbers, all tracing back to them, about a bill they are trying to collect on. One day I answered and told them to cease and desist after they tried to get me to verify an account. I told them to send me any communication they need to in the mail. They proceeded to report the account on all 3 of my credit bureau reports. I do not owe this compan y ( Southwest Credit Systems ). I have not signed anything with them. I do not have a contract with THEM. They called multiple times before the cease and desist request, in an attempt to abuse and harass. The called from XXXX twice in a row on X/XX/17 , from XXXX twice in a row on X/XX/17 . XXXX 2 times in a row at XXXX and 2 times in a row at XXXX and XXXX on X/XX/17 . From XXXX on XXXX and XXXX . They called 6 times from XXXX on XXXX . XXXX , XXXX , XXXX , XXXX , XXXX , XXXX and 6 times from same number on XXXX . XXXX , XXXX , XXXX , XXXX , and XXXX , XXXX . I know this because I have screenshot all of these calls, all made during a time when I was at work and could not answer the phone. Again, I do not have a written contract with this company and they have not sent me anything showing my signature on anything I owe to THEM.

Company: Southwest Credit Systems, L.P.

State/Zip: TX 752XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2549665

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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