Coastal Financial Solutions, LLC – CFPB Complaint

Date Received: 2017-06-14T00:00:00

Product: Payday loan debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX / XXXX / XXXX I was called by a XXXX XXXX from Coastal Financial Solutions . I was informed that he was an attorney and if I did not set up payment arrangements with him that I would have fraud charges filed against me. This happened before, but it was a woman. I set up arrangements to stop her from calling then i canceled my debit card so they could n’t take money out of my account. This time XXXX XXXX was forceful and used many scare tactics to get me to give my information. I called my daughter and she called him back to get more information. He said that he did not state he was an attorney, nor did he admit to saying they were going to file fraud charges against me. When she asked him for more information and offered a payment of {$10.00} per check instead of the original {$40.00}, he refused and stated he would n’t change the payment that was already arranged. I asked for a letter stating his refusal to accept the lower payment and he said ” are you going to make the payment or not? If not I am pursuing legal actions against you. ” After that he proceeded to ask my daughter ” why wont you help her make these payments ” once she got upset about that statement and told him not to talk to her that way he hung up on her. I have never even received a letter from them. Also, he called me 3 times at my job between XXXX XXXX after I have told them in the past to never call me at my job.

Company: Coastal Financial Solutions, LLC

State/Zip: OK 747XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2549687

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