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CAPITAL ONE FINANCIAL CORPORATION – CFPB Complaint

By on September 18, 2017

Date Received: 2017-06-20T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am XXXX and could not work for over 3 months. I like to work PT just to get out of the house. I explained to them what had happened and I would try to pay what I could. Being on XXXX. XXXX is not very lucrative considering I used to make {$19.00} an hour before I became XXXX. I keep that PT job to make up for these other bills that I can barely pay trying to avoid bankruptcy. They call constantly … .EVERYDAY … ALL DAY LONG. At one point … They called me 5 times all in a row like a pyscho stalker. One right after the other!!! I do n’t know how many times I got to tell them the same story but they are not making my life any easier right now as I am looking at XXXX # XXXX here soon. I wish they would stop hounding me like this. They basically call on the hour, Every hour from different numbers. This is how bad I get harrassed!

Company: CAPITAL ONE FINANCIAL CORPORATION

State/Zip: IL 613XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2554454

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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