CFPB Complaint

Equitable Acceptance Corporation – CFPB Complaint

Consumer Complaint Submission

Date Received: 2017-12-20T00:00:00

Product: Federal student loan debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: A third party company called me and lied. A representative named XXXX XXXX from FirstFedloan.org, or Equitable Acceptance, said that he was from the Department of Education, and that he was going to help me resolve my student loan debt.

He is NOT from the Department of Education, and instead of directing me to them, he posed as them and collected money from me. He is still collecting money from me.

When I called to the Department of Education, they informed me that I was scammed. They said that this third party did not use my e-mail to create an account, but used an e-mail ending in ” XXXX. ” This e-mail does not even exist. This fake e-mail was to prevent me from receiving communication to let me know the scam that was being done to me.

XXXX XXXX posed as me, stole my identity, collected my social, and proceeded to create a Federal Student Loan ID and XXXX XXXX ID without my permission.

He also set up a direct deposit with my bank to his company.

When I called to Equitable Acceptance to complain, they said XXXX XXXX got promoted and could not speak to me.

They also used the analogy that they are like a dentist – – they know the customers need dental work, but can not do it themselves, so they do the work for customers.

This is a complete lie. The Department of Education has people and processes in place to do this line of work.

XXXX XXXX, Equitable Acceptance, firstfedloan.org, are criminally and unecessarlity taking money from people and creating accounts with personal information in order to fatten their wallets.

Please – – they need to be stopped.

READ  Gatestone & Co. International Inc. - CFPB Complaint

Company: Equitable Acceptance Corporation

State/Zip: CO 809XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2761067

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

%d bloggers like this: