Date Received: 2017-12-20
Product: Federal student loan debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: A third party company called me and lied. A representative named XXXX XXXX from FirstFedloan.org, or Equitable Acceptance, said that he was from the Department of Education, and that he was going to help me resolve my student loan debt.
He is NOT from the Department of Education, and instead of directing me to them, he posed as them and collected money from me. He is still collecting money from me.
When I called to the Department of Education, they informed me that I was scammed. They said that this third party did not use my e-mail to create an account, but used an e-mail ending in ” XXXX. ” This e-mail does not even exist. This fake e-mail was to prevent me from receiving communication to let me know the scam that was being done to me.
XXXX XXXX posed as me, stole my identity, collected my social, and proceeded to create a Federal Student Loan ID and XXXX XXXX ID without my permission.
He also set up a direct deposit with my bank to his company.
When I called to Equitable Acceptance to complain, they said XXXX XXXX got promoted and could not speak to me.
They also used the analogy that they are like a dentist – – they know the customers need dental work, but can not do it themselves, so they do the work for customers.
This is a complete lie. The Department of Education has people and processes in place to do this line of work.
XXXX XXXX, Equitable Acceptance, firstfedloan.org, are criminally and unecessarlity taking money from people and creating accounts with personal information in order to fatten their wallets.
Please – – they need to be stopped.
Company: Equitable Acceptance Corporation
State/Zip: CO 809XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2761067
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