Date Received: 2017-09-25T00:00:00
Product: Private student loan
Issue: Dealing with your lender or servicer
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My loan has been sent to a second collection agency – I think. I have received a letter from Capital Management Services , LP stating they ” have been engaged by XXXX XXXX XXXX XXXX to resolve your delinquent debt …. ” I have been making payments to another agency – XXXX XXXX XXXX XXXX XXXX XXXX – since XX/XX/XXXX 2015.
I have written a letter to Capital Management Services , LP asking for an explanation. I am mailing this letter today.
Company: Capital Management Services, LP
State/Zip: CA 916XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2683656
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.