My husband & I got behind on our mortgage payments as a result of my job loss (due to disability). We tried multiple times to get assistance from our mortgage lender but to no avail.
We received a notice in the mail from a company – DRLS, LLC – that purported to assist with working out mortgage loan options.
After calling and explaining to them about the attempts we made with our mortgage lender, this company promised to help us save our home. They said they were sure they could fix things for us as they “did this kind of thing all the time” and that mortgage lenders always worked with them. We hired them, at the cost of $3,200, to help us save our home so we could get back to normal.
They had us file what turned out to be a fraudulent Chap. 13 bankruptcy to stave off an impending foreclosure (we are in the process of alerting the US Trustee’s about this, as well as our state’s AG).
And unfortunately, what we discovered is that all they did was hire a third party company to fill out the Borrower’s Assistance Request forms & submit documentation to our mortgage lender – which was exactly what we’d already done previously!
The mortgage lender denied the request, yet again, leaving us with only two options – a short sale or deed-in-lieu.
This company, DRLS LLC, now says they never promised us anything and there’s nothing more they can do for us, that we’re on our own. And they refuse to refund our money despite not delivering what they promised. I have copious amounts of documentation in the form of emails, physical documents, and phone recordings documenting all of this.
Consumer Action Taken:
Multiple times I asked for direction and clarification on what and how the process would work, was working, what the steps were, etc., but I was summarily ignored.
With the rejection letter from our mortgage lender, I called to request that our money be returned, and they refused to refund our money.
Date This Problem Happened: January 30, 2018
State You Live in: Arizona
Age Range: 36-50
Total Amount of Fee Paid: $3,200
Company Name: DRLS LLC
3651 Lindell Rd, Suite D
Las Vegas, NV 89103
Company Telephone Number: 888-356-9171
Website of Company: drlsllc.com
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