Navient Solutions – CFPB Complaint ID 2883107

Date Received: 2018-04-22T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On multiple occasions the department of Navient / XXXX XXXX placed my account into forbearance. I received emails from their employees that said respond yes to this message to place your account into forbearance. Me not being able to afford the outrageously high payments being offered I agreed to the forbearance and responded yes. I have accrued several thousands of dollars in interest over the last 5 years without them attempting to set me up with feasible payments. Im questioning the legality of what they are practicing. Do I qualify for the class action suit against Navient? Should I seek legal representation? Im aware of the multiple forgiveness programs available now but thats after the fact that Navient caused me to accrue roughly 10,000 to 15,000 dollars in additional interest. Please explain to me what my options are. Thank you for your time.

Sincerely, XXXX XXXX

Company: Navient Solutions, LLC.

State/Zip: WA 985XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2883107

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  Experian Information Solutions Inc. - CFPB Complaint ID 2918778