CFPB Complaint

BANK OF AMERICA, NATIONAL ASSOCIATION – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-07-09T00:00:00

Product: Other debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been receiving calls from a lawyer for Bank of America. He is stating that I had an old checking account with a {$610.00} balance leftover from 2010 that BofA is trying to collect on and take me to court. This is not mine, and even if it was it is way past the Texas Statute of Limitations of 4 years for debt collections. I have had multiple calls and my wife as well, saying we were going to get served court documents.

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

State/Zip: TX 765XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2957931

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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