Date Received: 2018-07-27T00:00:00

Product: Private student loan debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: The representatives of XXXX XXXX XXXX have been calling me repeatedly about debt that belongs to my brother and my father.

I am not associated with the debt nor do I have any student loan debt but this is the second attempt to talk to compliance at XXXX and now FAMS where they continue to call me.

It’s causing me an unreasonable amount of anxiety because I am getting repeated calls on my personal cell phone number while I am at work.

The real issue is that they are breaking state and federal laws re practices they are allowed to use to collect debt. I also know they have tried to call other family trying to recover the debt that none of these family members are responsible for.

I actually have XXXX dollars in student debt which makes this situation even worse.

XXXX XXXX XXXX is at XXXX, and I spoke to XXXX XXXX at XXXX.

I’m interested in how to stop this agregious practice period for me and all my family unassociated with this debt.


State/Zip: FL 347XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2974882

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

See also  State Collection Service, Inc. - CFPB Complaint ID 3058466

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.