CFPB Complaint

Sequium Asset Solutions, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-08-29T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Around XX/XX/XXXX I moved homes from one location to another and needed to take my XXXX with me. In a call at that time I was told there would be a fee to transfer service. Upon this, after being a customer for 8 plus years, I told them I would rather just cancel the service as I owed them nothing at the time and was not on a contract. I was transferred to an account specialist whose job it was to save accounts. I told her the issues and she told me they would waive the moving fee and not be stuck in a contract. I made multiple points that I did not want to be on a contract and that I had fulfilled the terms of the original contract and no new contract was signed. Nor was a new contract agreed upon.

Fast forward to the summer of the following year when XXXX took over XXXX and began raising everyone ‘s rates. I was done. I cancelled service and returned the equipment. I owed XXXX or XXXX nothing. I owe them nothing today.
They immediately used threats of the contract to keep me as a customer but I told them to send proof of a signed contract and look at the previous call. They couldn’t find proof and the call verified I was correct. This was never disputed by XXXX or XXXX again.

Fast forward 2 years later to today XX/XX/XXXX. I get a call from sequium asset solutions regarding the very debt.

They threatened to destroy my credit regarding the false debt. I called XXXX and they refused to fix this.

Proof of the contract can not be found. They committed fraud by sending the original contract from 8 years ago attempting to say it was the new contract.

Company: Sequium Asset Solutions, LLC

State/Zip: OK

Company Response to Complaint: Closed with explanation

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Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3005804

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