Date Received: 2018-09-03T00:00:00
Product: Federal student loan servicing
Issue: Struggling to repay your loan
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: In XXXX, and again in XXXX, I sent paperwork to Navient for loan forgiveness, based on the fact that I have XXXX full time, XXXX XXXX, in XXXX XXXX for over 20 years. I definitely qualify for loan forgiveness, based on this fact. The first time I tried, they denied me. The second time, they ignored me. They are still billing me for XXXX, in spite of the fact that I have made regular monthly payments for many years. I’m sure I’ve paid off what I borrowed, however the interest has made it impossible to keep up.
I believe they are hoping I will just give up, but I know I have earned the loan forgiveness for teaching special education.
Company: Navient Solutions, LLC.
State/Zip: OH 442XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3008988
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