CFPB Complaint

Phoenix Financial Services LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-11-14T00:00:00

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I Received A Letter From Phoenix Financial Services LLC, Dated XX/XX/XXXX… Noted As A Second Request … Never Received Any Prior Corresponces Or Telephone Calls From Phoenix Financial Services LLC … .Stating They Was Contracted By XXXX XXXX XXXX To Resolve A Debt … After Checking XXXX XXXX, I Found This Was Listed On XXXX And XXXX As A Collection Reported On XX/XX/XXXX … I Have Disputed This Negative Collection Thru XXXX XXXXWith No Resolution … I Have Never Had An Account With Either Of These Collection Companies Listed … They Also Have Listed On The Back Of The Letter … An Original Credit Listed As XXXX XXXX XXXX … Which Was Lasted Reported On XX/XX/XXXX … Never Giving Any Information As To Them Being The Rightful Owners Of This Alleged DebtOr Entering Into A Signed Contract With Me In The Payment Of Alleged Debt.

Company: Phoenix Financial Services LLC

State/Zip: FL 336XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3073466

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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