Navient Solutions – CFPB Complaint ID 3060256

Date Received: 2018-10-30T00:00:00.000

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: As given here as concise yet clearly as possible I am still experiencing the following : – There is as of yet no clear or guided humane help with my student loan debt situation.

– Currently under Navient, who my student loan debt was transferred to after having XXXX ( Now XXXX XXXX ) servicing them for sometime, plus prior to them under SallieMae.

– Worsened or led to the unfortunate current problem I have after I consolidated my debt, and whoever did the ” processing ” back then accepted the variable over the constant interest rate – to make more money off of the principal and what is added ( i.e., the interest, which keeps running and accumulating to the amount owed daily, with no real relief etc. ) to such!

– At the end if the {$150000.00} or +thereabouts forgiven/discharged/etc. will unfortunately result as brought to awareness of in at least one online reference in $ 20,000-30,000 worth of taxes that was mostly based on monies the debtor did not pocket – the bank/loan servicer did, though I and not them wind up paying for their taxes owed! Does that make sense to a ” self-defeating ” aid at the end for those who just went to school or not?

– Have this unfortunate situation as given/based as if on some type of horrible or not humane ” usury-racket ” activity which goes against a true care for this situation.

– Currently unemployed, have been mostly on forbearances/IBR plan for years yet was told by at least one reference that you could be and/or better off on PAYE and/or REPAYE and not get the problems with interest charges as Navient ( and others before ) has you on one so that they could make money off of the interest?

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– Had done a previous complaint when under XXXX, which resulted in a contact with someone ( agent/etc. ) for the US Dept. of Education, who only did an audit, recalculation, etc. of my student loans though still left my situation as ” same-old-same-old ” with the interest rate still running and adding to the principal with no positive aid of some type whatsoever!

– Also have to renew my plan soon as such will be expiring within a month or so, and the other day went to their website to login and found their services down.

– Also aid in taking are of a sister on XXXX who receives such on Social Security as I did as a XXXX XXXX to my father who was a veteran and passed away in 2012.

Will look forward to any options, assistance, etc. that your services could render with this severe debt situation and thank you kindly again for your services!

Company: Navient Solutions, LLC.

State/Zip: AZ 85209

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3060256

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