Consumer Statement:
I was contacted by Lee Thomas of Pure Debt Solutions regarding student loan debt forgiveness.
Generally I tell these solicitors I am not interested & take me off their ‘list’. Being recently unemployed, I listened to what he had to say. By then he had gotten personal information from me.
For 3 pmts of $233, I would be relieved from this debt go 20 years! What happens next?? He said it would be the same, showing my student loan payments would show current on my credit report.
Unfortunately, I fell for it…after hanging up, I looked into Pure Debt Solutions (as he suggested). My heart sunk! The reviews told me all I needed to know. I called Mr Thomas back (actually got thru!) I told him to cancel this plan because I did not feel good about it. He said ok & he would have customer service take care if it. Guess what? It didn’t happen!
I contacted my credit card company who said it was best to deal with the merchant. I attempted many times to call Lee Thomas – I was cut off every time.
Consumer Action Taken:
I called & requested cancellation, no problem. Next thing, $233 was billed to my credit card! Now I have tried to reach Pure Debt Solutions to no avail! Next, I contacted my credit card company & was told it was best to contact the company that put the charge to.
Date This Problem Happened: December 19, 2018
State You Live in: Tennessee
Race/Ethnicity: White
Age Range: 51-65
Total Amount of Fee Paid: $233
Company Name: Pure Debt Solutions
Company Address:
Company Telephone Number: 800-203-2914
Website of Company: PureDebtSolutions.com
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i have been through their program. they don’t handle student debt. i know i asked if they did like 4 times also back when i signed up. i am still struggling with my student debt. not so much my credit cards which they took care of.
Is it federal or private student loan debt?
Complaint submitted.
According to the PDS website, they do have a formal complaint submission procedure that may help to resolve your issue. See https://puredebtsolutions.com/complaint-policy-procedure/