CFPB Complaint

GREAT LAKES – CFPB Complaint ID 3118696

Consumer Complaint Submission

Date Received: 2019-01-07T00:00:00.000

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My compaint is about the unnecessary classes XXXX sold me on. I wanted to only take XXXX cources, but the person who told me about the classes told me to take XXXX classes also to make more money. Unfortunately I signed. Shortly before I finished the guy who sold me on the classes got fired. After graduation I could not afford XXXX for both XXXX work and XXXX work so it was not possible to do both and they are both full time jobs so nobody would have time to do work in both fields. I want my XXXX related expenses terminated. It was very deceptive to want me to do both programs.

Company: GREAT LAKES

State/Zip: TX 770XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3118696

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  U.S. BANCORP - CFPB Complaint 2018-05-07



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